Returns & Exchanges
At Downeast, we want you to love your purchase. If you are not completely satisfied, you can return or exchange eligible items within 30 days of the delivery date.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided by the portal and securely pack your items in their original packaging.
Ship the Package
Drop off your package at any authorized carrier location and ensure you keep a copy of your tracking number for reference.
Receive Your Refund
Once our warehouse receives and inspects your items, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing